Voluntary right of return/exchange
You can return articles from our standard stock range in typical commercial quantities within seven (7) days. This voluntary return/exchange policy on our part applies only to goods purchased online. In the case of a return, the goods shall be shipped in due time, unused, and in the original packaging to the following address:
Fränkische Bettwarenfabrik GmbH
D-91413 Neustadt a.d. Aisch
The costs for packaging and shipping of the returned goods will not be reimbursed. Goods shipped carriage collect will not be acecepted.
We ask your understanding that we cannot offer a right of return for goods manufactured to order, whose production was based on an individual selection or on customer-specific requirements. This includes inter alia custom manufacture of box spring beds and accessories, custom products as well as articles with embroidery or monograms. Further excluded are slatted frames, mattresses and mattress toppers.
If you have questions, please contact us on +49 9161 660-660